1. Purpose
This Account Deletion Policy outlines the procedures for deleting user accounts on our loyalty platform, ensuring a clear, transparent, and secure process for both customers and businesses.
2. Scope
This policy applies to:
- Customer users of the mobile application
- Business users of the web management panel
3. Account Deletion Methods
3.1 Customer Account Deletion
Customers can delete their account through three primary methods:
3.1.1 In-App Deletion
- Navigate to Account Settings
- Select "Delete Account" option
- Follow on-screen confirmation process
- Requires authentication to prevent unauthorized deletion
3.1.2 Email Request
- Send account deletion request to [email protected]
- Include the following information:
- Registered email address
- Account username
- Reason for deletion (optional)
- Request will be processed within 5-7 business days
3.2 Business Account Deletion
Business users can delete their account through two methods:
3.2.1 Web Panel Deletion
- Log into the business management panel
- Navigate to Account Settings
- Select "Delete Account" option
- Complete multi-step verification process
3.2.2 Email Request
- Send account deletion request to [email protected]
- Include the following information:
- Registered business email
- Business name
- Primary account contact name
- Reason for account closure (optional)
- Request will be processed within 5-7 business days
4. Data Handling During Account Deletion
4.1 Customer Data
Upon account deletion:
- Personal information will be anonymized or removed
- Transaction history may be retained for legal and accounting purposes
- Loyalty points and rewards will be immediately forfeited
- Associated data will be removed from active systems
4.2 Business Data
Upon account deletion:
- Business profile information will be removed
- Active loyalty programs will be terminated
- Historical transaction data may be archived for legal compliance
- Associated user data will be handled in accordance with data retention policies
5. Verification Process
5.1 Identity Confirmation
- All deletion requests require account verification
- Multi-factor authentication may be required
- Support team may contact user for additional verification
5.2 Pending Transactions
Account deletion will be delayed if:
- Ongoing transactions are in progress
- Unresolved disputes exist
- Legal or financial obligations are pending
6. Post-Deletion Considerations
6.1 Data Retention
Minimal essential data may be retained for:
- Legal compliance
- Fraud prevention
- Regulatory requirements
6.2 Reactivation
- Deleted accounts cannot be recovered
- Users must create a new account if they wish to rejoin
7. Special Circumstances
7.1 Business Compliance Deletion
- Businesses with ongoing legal or financial obligations may have additional deletion requirements
- Partial account closure or data restriction may be recommended
7.2 Data Export
- Users can request a copy of their data before deletion
- Data export available through account settings or by contacting support
8. Support and Assistance
8.1 Contact Information
8.2 Deletion Request Follow-up
- Users will receive confirmation email upon successful account deletion
- Support team available to address any post-deletion inquiries
9. Policy Updates
- This policy may be updated periodically
- Users will be notified of significant changes
- Continued use of the platform implies acceptance of current policy
10. Legal Compliance
Account deletion process complies with:
- Data protection regulations
- Consumer protection laws
- Platform-specific guidelines
11. Acknowledgment
By using our platform, users acknowledge and accept the terms of this Account Deletion Policy.
Contact Us
For any questions about account deletion, please contact: