Privacy Policy

Last Updated: April 7, 2025

1. Introduction

1.1 Purpose

This Privacy Policy describes how INOUT APP PTY LTD ("we", "us", "our") collects, uses, protects, and shares your personal information when you use our loyalty platform services, including our mobile application and website.

1.2 Scope

This policy applies to all users of our Services, including customers, businesses, and other stakeholders.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact Information

  • Full name
  • Email address
  • Phone number
  • Postal address

Account Information

  • Username and password
  • Profile picture
  • Preferences and settings

Location Information

  • Precise location (with explicit user consent)
  • General geographic region

Transaction and Loyalty Data

  • Purchase history
  • Points accumulated
  • Rewards redeemed
  • Interaction with businesses

2.2 Automatically Collected Information

Device Information

  • Device type and model
  • Operating system
  • IP address
  • Browser type
  • Unique device identifiers

Usage Data

  • App usage patterns
  • Feature interactions
  • Time spent on different sections
  • Technical log data

2.3 Sensitive Information

We do not intentionally collect sensitive personal information such as:

  • Racial or ethnic origin
  • Political opinions
  • Religious beliefs
  • Health information
  • Biometric data

3. How We Use Your Information

3.1 Primary Purposes

  • Provide and maintain our Services
  • Personalize user experience
  • Process transactions and loyalty rewards
  • Communicate with users about Services
  • Improve and develop our platform

3.2 Communication

We may contact you via:

  • Email
  • Push notifications
  • SMS
  • In-app messages

3.3 Marketing and Promotional Communications

  • We will only send marketing communications with your explicit consent
  • You can opt-out at any time through app settings or contact information

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share data with:

  • Cloud hosting providers
  • Analytics services
  • Payment processors
  • Customer support tools

4.2 Business Transfers

In case of:

  • Merger
  • Acquisition
  • Sale of company assets
  • Restructuring

4.3 Legal Requirements

We may disclose information to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraudulent activities
  • Respond to government requests

5. User Controls and Rights

5.1 Access and Update

Users can:

  • View personal information
  • Update account details
  • Download personal data
  • Request data correction

5.2 Data Deletion

  • Users can request complete account deletion
  • Some data may be retained for legal compliance

5.3 Consent Withdrawal

  • Withdraw previously given consents
  • Opt-out of specific data processing activities

6. Data Security

6.1 Protection Measures

  • Encryption (in-transit and at-rest)
  • Regular security audits
  • Access controls
  • Secure data storage practices

6.2 Limitations

  • No method of transmission is 100% secure
  • Users should protect their account credentials

7. Children's Privacy

7.1 Age Restrictions

  • Services not intended for users under 13
  • No intentional collection of children's data
  • Immediate deletion if underage data is discovered

8. Third-Party Services and Links

8.1 External Platforms

  • Not responsible for third-party privacy practices
  • Encourage review of external privacy policies
  • Limited control over external sites/services

9. International Data Transfers

9.1 Data Location

  • Data may be processed in multiple jurisdictions
  • Compliance with local data protection laws
  • Appropriate safeguards for international transfers

10. Cookies and Tracking Technologies

10.1 Types of Cookies

  • Essential cookies
  • Performance cookies
  • Functional cookies
  • Analytical cookies

10.2 User Choices

  • Control cookie preferences
  • Opt-out of non-essential cookies
  • Manage tracking technologies

11. Compliance and Certifications

11.1 Regulatory Compliance

  • GDPR (if applicable in EU)
  • CCPA (California residents)
  • Local data protection regulations

11.2 Third-Party Integrations

  • Compliance with Google and Apple app store policies
  • Adherence to platform-specific data handling guidelines

12. Updates to Privacy Policy

12.1 Policy Changes

  • Periodic updates
  • Notification of material changes
  • Continued use implies acceptance of updated terms

13. Contact Information

For privacy-related inquiries:

14. Acknowledgment

By using our Services, you acknowledge that you have read and understood this Privacy Policy.